Lenovo Services

Premier Support

Provides direct access to Lenovo engineers 24x7x365 for fast resolution of hardware and software issues. Users receive consistent assistance whether in the office, remote, or on the move, while IT teams offload routine troubleshooting and maintenance to focus on strategic initiatives and innovation.

Premier Support Plus

Includes all Premier Support benefits with AI-driven proactive monitoring that detects potential issues before they disrupt operations. Improves device uptime, controls support costs, and helps organizations maintain productivity across growing and complex IT environments.

Other Support Services

Accidental Damage Protection
Extends coverage beyond standard warranty to protect devices from drops, spills, and electrical surges during normal use. Reduces repair and replacement expenses while keeping employees productive without maintaining spare hardware inventory.

Sealed Battery Warranty
Provides battery replacement when capacity degrades or fails, helping ensure continuous device availability and extending the usable life of business devices with predictable maintenance costs.

Keep Your Drive
Allows organizations to retain failed storage drives during repair, maintaining custody of sensitive data. Supports compliance requirements, reduces security risks, and avoids unexpected data handling concerns during servicing.

Managed Services

Digital Workplace Managed Services
Transform your work environment with AI-powered workplace solutions that improve productivity, security, and cost efficiency. Enables personalized user experiences while reducing operational overhead across the organization.

Lenovo Device Intelligence Plus Managed Services
Gain actionable insights into device performance and user experience through intelligent monitoring. Detect issues early; improve user satisfaction; reduce support effort without additional specialized staff.

Managed Services for Collaboration Suite (Microsoft 365)
Simplify Microsoft 365 administration including users, permissions, and applications. Maintains security and usability so teams stay productive while focusing on business growth.

Deployment Services

Chrome OS Zero-Touch Enrollment
Remote device deployment can strain IT resources and delay user onboarding. Lenovo Chrome OS Zero-Touch Enrollment allows devices to ship directly to users pre-configured and ready to sign in. This reduces setup time, simplifies management, and supports secure work-from-anywhere environments.

Smart Collaboration Professional Services
Hybrid work requires reliable meeting spaces that function consistently for both onsite and remote participants. Lenovo Smart Collaboration Professional Services designs, deploys, and supports collaboration rooms from assessment
to training. Ongoing support helps organizations maintain smooth and dependable collaboration across locations.

Security Services

ThinkShield
Thinkshield is a comprehensive security portfolio combining hardware, software, and services to protect devices and data across every layer. Built on a Zero Trust approach, it verifies users, devices, and applications while providing supply chain validation, firmware protection, AI-driven threat detection, and continuous monitoring with 24/7 support.