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Lenovo Services

Supports your full IT lifecycle

From planning, to deployment, to support, and to end of life, Lenovo is there for it all. At Lenovo, we offer a broad portfolio of services that can make your IT operations runsmoother—and enhance your bottom line. These include:

  • Warranty & Protection: Keep PCs, tablets, servers, and other devices up/running with flexible support options

  • Configuration Services: Ensure accurate PC configuration and security from day one

  • Deployment Services: Systematize and automate labor-intensive, manual IT tasks

  • Hardware Services: Benefit from hardware-specific expertise and support

  • Financial Services: Leverage custom lease solutions to preserve cash flow, increase purchasing power, and reduce total cost of ownership.


Factory Services:

Services performed and completed in factory production before shipping.

  • Asset Tag Services – Information-rich, tamper-resistant tags affixed to each piece of hardware

  • Imaging Services – Image design & creation, image load, First Boot services

  • BIOS Customization – Asset Tag ID installed into BIOS for easy integration into PC management software

  • Engraving – Laser application on surface finish to create custom graphics (e.g. branding)


    Asset Recovery Services (ARS):

Secure, documented disposition of end-of-life IT assets and data that allows you to recover residual value for IT spending.

  • Secured Data Wipe – Data wipe with certification, media degauss / drilling, compliant to US DoD standards

  • Logistics – Asset packing, pick-up, and logistics from customer premises

  • Remarket / Recycle – Asset remarket and asset recycling according to local and international Green regulations

  • Trade-In – Offset new Lenovo hardware or service with remarket value of disposal assets


Deployment Services:

Advanced services for deployment:

  • Planning and Optimization – This includes Whiteboard and assistance with Windows 10 migration

  • Asset Management – This service covers asset tagging and laser etching of devices

  • Customization – Provides custom BIOS services, image services, smart image, and first boot services

 
Warranty Extensions and Update:

  • Warranty Extensions – Provides a fixed-term, fixed-cost service solution that enables accurate budgeting for equipment expenses.

  • Upgrade to On-site Service – Convenience of parts and labor provided on-site at your place of business.

  • Sealed Battery Warranty – Will save you significantly relative to the cost of uncovered replacements, and if used in conjunction with the on-site service, maximizes system availability.

  • International Warranty Service – The international warranty service entitlement upgrade is purchased in addition to one of more applicable optional services that extends coverage to outside of the user’s home country.

  • International Warranty Service – The international warranty service entitlement upgrade is purchased in addition to one of more applicable optional services that extends coverage to outside of the user’s home country.


Premiere Support

  • Accidental Damage Protection – Protect your investment from operational or structural damage due to unexpected accidental damage.

  • Keep Your Drive (KYD) – Lenovo’s Keep Your Drive Service provides a convenient and secure way to retain your drives and confidential data in the unlikely event of failure.

Protection Services

Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support.

  • Onshore advanced technical support1, weekdays from 8:30am – 5:30pm (Monday to Friday)

  • Single point of contact for simplified end-to-end case management

  • Next business day onsite labor2 and parts prioritization

  • Reporting suite is available quarterly to measure and evaluate service levels and more

  • Comprehensive Original Equipment Manufacturer (OEM) software and hardware support

  • Designated Technical Account Managers for proactive relationship and escalation management

  • Lenovo Solution Center with automated system error detection and support case creation