Contracted services with committed service levels; proactive maintenance andtroubleshooting for desktops, servers and network environment.

Worry Free Maintenace Agreement
• Defined Service Levels
• Enterprise and End-User Devices
• Response Time Commitment
• Up to 24 x 7 Support Availability
• 24 x 7 Hotline
• Parts Replacement
• Provision for Service Unit
• Preventive Maintenance
• Regular Visits
• On Call Engineers
• Customer Portal Access via www.ics.com.ph

Station Engineer
• Staff Augmentation
• Assigned on premise of customer
• In-house IT Support
• Shifting Arrangement
• Hardware Break/Fix
• Windows OS
• Productivity (MS Office)
• Email (Outlook)
• IT related work

Outsourced Help Desk
• Remote Support
• Onsite Engineers
• Shifting Arrangement
• Regular Reports
• Regular Service Review and Feedback
• Hardware Break/Fix
• Windows OS Support
• Basic Office Productivity Software Support (MS Office)
• Email Support (MS Outlook)
• Desktop-based Network Support

Token Based Services
• Prepaid Concept
• On Call Service
• Response Time Commitment
• Designed for Customers without Internal IT
• Includes Client and Enterprise Support
• Access to Customer Portal

Windows OS Upgrade
• Windows 11 Installation/Upgrade
• Validation of system requirements
• Backup Files
• Restore Files
• End-user Orientation

Preventive Maintenance
• Diagnostic and Testing
• Cleaning of Equipment
• Equipment Recommendation

OEM Services (Post Warranty)
• HPe Maintenance Agreement
• Dell EMC ProSupport
• Lenovo Post Warranty
• Cisco Smart Net
-Can be offered as back to back arrangement

Special Projects
• Preventive Maintenance
• Rack Mounting
• Deployment
• IT Relocation
• Windows OS Upgrade (Windows 11)
• Warehousing and Deployment
• Inventory Services

Rack Mounting
• Servers
• Storage
• Monitors
• Large format Displays

Warehousing and Deployment
• Image Installation
• Warehousing
• Delivery and deployment

Inventory Services
• Physical Inventory
• Hardware Specifications
• Software Inventory
• Asset Tagging

Deployment
• Desktop/Laptop physical installation
• Software Installation/Imaging
• Windows OS Upgrade
• Servers/Storage Installation and Configuration
• Server Virtualization
• Networking/Security (Cisco, Aruba, WatchGuard)

IT Relocation Services
• IT Equipment (Desktop & Servers)
• Technical Supervision
• Use of Truck with lifters
• With Insurance Coverage
• Closed Delivery Van