As part of our commitment to deliver technical expertise, ICS offers standard on-call support to all customers to ensure product reliability and system performance are met. Our standard services come along with purchased hardware and software from ICS.
Our engineers and subject matter experts are highly trained to assist customers' needs on-site* and of-site.
Standard Warranty Support
Equipment warranty services are proficiently handled by engineers who are qualified and certified by global IT brands. Service Quality - ICS services standards conform to globally and industry accepted best practices.
Service Desk Phone and Email Support
Our service desk agents are highly-trained technical engineers who engage with and help customers resolve IT concerns via the most convenient means of communication available.
Business Hours Coverage
Regular business hours from 8:00AM to 5:00PM, Monday to Friday.
We bring our service expertise to where you are, when you need it.
Break Fix Service
Installation and Deployment Services
*On-site services are schedules within the next business-day (NBD)