HPE PointNext Tech Care
HPE Pointnext Tech Care is an entirely new service experience for your HPE products. You gain fast access to product-specific experts, an AI-driven digital experience, and general technical guidance to enable constant innovation. We’ve reimagined IT support from the ground up to deliver faster answers and greater value.
With HPE Pointnext Tech Care, you gain significant benefits that can help drive your business success:
- Easier process for buying and selecting the right service, with a simplified service portfolio
- Faster outcomes at every stage, via a digitally enabled customer experience that provides automated AI insights and self -serve and self-solve capabilities
- Direct access to product-specific HPE experts—no more navigating complex escalations
- Expert guidance on usage, configuration, alerts, and best practices to help you get the most from your HPE products
- Support in the context of the actual workload, not just the covered product
- A personalized services solution to meet your unique needs
HPE PointNext Advisory Services
HPE modernizes operations for the future of IT by providing more streamlined access to expertise and a new digital customer experience. HPE Pointnext Services provides the right expertise and tools to manage the needs of both your internal stakeholders and external customers.
What’s new with HPE PointNext Advisory Services:
- A customer platform: A truly personalized portal that recognizes who you are, what you have installed, and how your products interact with each other.
- Digital case management: End-to-end tracking of your service experience helping ensure the right expertise is available for your specific needs.
- Enhanced self-service tools and knowledge center: A portal of resources that allows for guided problem solving, access to how-to videos, known issue resolutions, community forums, and more for those who value self-service.
- AI making a real difference: Virtual assistants and guided help use data to offer the right guidance based on your individual environment and history of required expertise