Services – ICS
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BUSINESS CASES > SERVICES

Services

Business Case: Banking Industry

SERVICES PORTFOLIO

BUSINESS CHALLENGE

A client from the Banking industry needs support services for their critical servers to ensure that uptime is maximized and thereby minimizing downtime in their business operations.

ICS PROPOSITION

ICS post-sales team, the Customer Service Department (CSD), offered its "Worry Free Product Protection Plan" – a Service Level Agreement (SLA) contract designed to address the customer’s needs.

SOLUTION
COMPONENTS

Guaranteed
Response Time

Provision of
Service Units

Parts Replacement

24×7 Standby
On Call Support

Modification/Upgrade
Service

Preventive
Maintenance

OUTCOME

This ICS service solution allowed for maximum uptime that the client pursued continuous engagement with our service team and increased their number of units enrolled in the program to approximately 800 from the initial 9 servers.