BUSINESS CHALLENGE
A client from the Banking industry needs support services for their critical servers to ensure that uptime is maximized and thereby minimizing downtime in their business operations.
ICS PROPOSITION
ICS post-sales team, the Customer Service Department (CSD), offered its "Worry Free Product Protection Plan" – a Service Level Agreement (SLA) contract designed to address the customer’s needs.
SOLUTION
COMPONENTS
Guaranteed
Response Time
Provision of
Service Units
Parts Replacement
24×7 Standby
On Call Support
Modification/Upgrade
Service
Preventive
Maintenance
OUTCOME
This ICS service solution allowed for maximum uptime that the client pursued continuous engagement with our service team and increased their number of units enrolled in the program to approximately 800 from the initial 9 servers.