STANDARD SERVICES – ICS
info@ics.com.ph MANILA (+632) 8689-5000 | CEBU (32) 260 - 2071 | TOLL-FREE 1-800-10-1427273

SERVICES > CUSTOMER SERVICES DIVISION > STANDARD SERVICES

Standard Services

On-call support to ensure product reliability and system performance meets the standards. Troubleshooting is done remotely or on-site.

Consult with us today

STANDARD WARRANTY SUPPORT

Equipment warranty services are proficiently handled by engineers who are qualified and certified by global IT brands. Service Quality ― ICS services standards conform to globally and industry accepted best practices

SERVICE DESK PHONE & EMAIL SUPPORT

Our service desk agents are highly-trained technical engineers who engage and help customers resolve IT concern via phone call or email. Our goal is more than just receiving service request. We aim to assist our customers and resolve their IT concerns in the best possible ways.

BUSINESS HOURS COVERAGE

Regular business hours from 8:00 AM to 6:00 PM, Monday to Friday.

ONSITE SUPPORT

We bring our service expertise to your place of work play, at the date and time of your convenience.

BREAK FIX SERVICES

Fast and reliable service partnered with genuine parts that maximize and extend the usable life ofyour infrastructure.

INSTALLATION & DEPLOYMENT SERVICES

We move, setup, and configure your IT equipment ― safely and professionally.

Let us know what you need.