Premium Services
Contracted services with committed service levels; proactive maintenance and troubleshooting for desktops, servers, and network environment.
24 x 7 WORRY FREE PROGRAM (ENTERPRISE)
• Response Time Commitment
• Up to 24×7 Support Availability
• 24×7 Hotline
• Parts Replacement
• Provision for Service Unit
• Preventive Maintenance
• Regular Site Visits
• On-call Engineers
MANAGEMENT AGREEMENT (CLIENTS)
• Response Time Commitment
• Business Hours Support
• Parts Replacement
• Provision for Service Unit
• Preventive Maintenance
• Regular Reports and Reviews
• On-call Engineers
OUTSOURCED HELP DESK
• Remote Support
• Onsite Engineers
• Shifting Arrangement
• Regular Reports
• Regular Service Review and Feedback
• Hardware Support and Troubleshooting
• Windows OS Support (Windows XP, Vista 7)
• Basic Office Productivity Software Support (MS Office)
• Email Support (MS Outlook)
ONSITE SUPPORT (SOFTWARE): SPECIAL PROJECTS
• Preventive Maintenance
• Rack Mounting
• Cabling
• Deployment
• Movement
TOKEN BASED SERVICES
• Prepaid Concept
• On-call Service
• Response Time Commitment
• Designed for customer without internal IT
• Includes Client and enterprise support
OEM (POST WARRANTY FOR DELL/HP/CISCO)
• HP Maintenance Agreement
• Dell ProSupport
• UPS Maintenance Agreement (c/o Clix Logic)
• Cisco Smartnet