PREMIUM SERVICES – ICS
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SERVICES > CUSTOMER SERVICES DIVISION > PREMIUM SERVICES

Premium Services

Contracted services with committed service levels; proactive maintenance and troubleshooting for desktops, servers, and network environment.

Consult with us today

24 x 7 WORRY FREE PROGRAM (ENTERPRISE)

• Response Time Commitment
• Up to 24×7 Support Availability
• 24×7 Hotline
• Parts Replacement
• Provision for Service Unit
• Preventive Maintenance
• Regular Site Visits
• On-call Engineers

MANAGEMENT AGREEMENT (CLIENTS)

• Response Time Commitment
• Business Hours Support
• Parts Replacement
• Provision for Service Unit
• Preventive Maintenance
• Regular Reports and Reviews
• On-call Engineers

OUTSOURCED HELP DESK

• Remote Support
• Onsite Engineers
• Shifting Arrangement
• Regular Reports
• Regular Service Review and Feedback
• Hardware Support and Troubleshooting
• Windows OS Support (Windows XP, Vista 7)
• Basic Office Productivity Software Support (MS Office)
• Email Support (MS Outlook)

ONSITE SUPPORT (SOFTWARE): SPECIAL PROJECTS

• Preventive Maintenance
• Rack Mounting
• Cabling
• Deployment
• Movement

TOKEN BASED SERVICES

• Prepaid Concept
• On-call Service
• Response Time Commitment
• Designed for customer without internal IT
• Includes Client and enterprise support

OEM (POST WARRANTY FOR DELL/HP/CISCO)

• HP Maintenance Agreement
• Dell ProSupport
• UPS Maintenance Agreement (c/o Clix Logic)
• Cisco Smartnet

Let us know what you need.