Dell ProSupport offers the expertise and technology
needed to keep your PC connected and productive so you can focus on what
matters most. Minimize disruptions with direct access to highly trained experts available
around the clock to address all your hardware and software support needs.
Dell ProSupport offers the expertise
and technology needed to keep your
PC connected and productive so you
can focus on what matters most.
Minimize disruptions with direct
access to highly trained experts
available around the clock to address
all your hardware and software support needs.
Dell ProSupport Features
-
90% Customer Satisfaction Score.
-
Average of 2 minute wait time to reach representative.
-
24×7 direct access to highly trained experts who provide
enterprise-level, tech-to-tech support.
-
Next-business-day on-site support after remote
diagnosis with four or eight-hour parts and labor
response options.
-
90% Customer Satisfaction Score.
-
Average of 2 minute wait time to reach representative.
-
24×7 direct access to highly trained experts who provide
enterprise-level, tech-to-tech support.
-
Next-business-day on-site support after remote
diagnosis with four or eight-hour parts and labor
response options.
SR. SOLUTIONS ENGINEER (Pre-Sales for Infrastructure Solutions)
RESPONSIBILITIES
- Conducts product / solution presentation, evaluation, demo or Proof of Concept (POC) and testing.
- Will work directly with the customers, account teams and solution architects to provide technical recommendations.
- Work closely with various technical consultants and/or engineers to identify and resolve issues.
- Maintain a high level technical expertise in industry trends and technologies.
QUALIFICATIONS
- At least College graduate in any computer related field.
- Minimum of one (1) year of working experience in the related field is required for this position.
- Server and Storage experience is a MUST.
- At least familiarity with Bill of Materials and Proof of Concept.
- Above average written and oral English communication skills.
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SAP B1 CONSULTANT
RESPONSIBILITIES
- Responsible in conducting pre-sales activities such as presentations; demo’s and proof of concepts for business solutions products like SAP B1 and iVend Retail.
- Lead and manage Pre and Post implementation of products to clients on time, on budget, and with high quality.
- Achieve effective system maintenance and support of products. Conduct systems and technical evaluation of Business Solutions Group’s systems and applications.
QUALIFICATIONS
- A Bachelor’s degree graduate preferably in Accountancy or Information Technology.
- At least with 3 years working experience in System Testing, Implementation and Support for ERP or SAP B1.
- Working experience / knowledge in Business Analysis and Requirements Gathering (Blueprinting)
- Certified SAP Business One Consultant is a plus.
- Above average written and oral English communication skills
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CLOUD INSIDE SALES OFFICER / SPECIALIST
RESPONSIBILITIES
- Properly qualify and validate leads developing opportunity in prospects to be handed off to the sales team.
- Validate and drill down important sales details regarding prospects and leads for cloud portfolio.
- Create a superior prospect experience that will set the stage for effective sales follow-up, as well as future product sales.
- Design, plan and implement group policies for an enterprise environment.
- Source databases to be able to derive new prospects.
- Run marketing campaign and non-campaign activities.
QUALIFICATIONS
- Graduate of Bachelor’s Degree in IT or any related field.
- At least one (1) year working experience in teleselling or two (2) years in telemarketing preferably in the IT industry.
- Excellent communication and interpersonal skills, with the ability to engage customers in conversation.
- Fast learner and creative thinker.
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SENIOR TECHNICAL ANALYST
(Digital Workforce Enterprise Client Compute, DWECC)
RESPONSIBILITIES
- Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Perform Image Development services utilizing a combination of Microsoft tools including MDT and SCCM/OSD in support of a major client deploying the Windows 10 Operating Systems.
- Contribute to the design and implementation of solutions.
- Design, plan and implement group policies for an enterprise environment.
- Plan and perform Group Policy for optimization, security, etc.
- Troubleshoot Group Policy and Performs Group Policy backup and recovery.
- Coordinate with small teams delivering basic work packages in line with company process.
- Analyze, document and report on work completed to ensure compliance with Company and Customer Procedures.
- Develop best practice procedures and guidelines to ensure consistent compliance to customer and company procedures.
- Provide specialist guidance and advice to less experienced colleagues to ensure consistent approach.
- Proper implementation escalation matrix for internal operations, vendors and customer.
- Ensure that operational documentation is current and fit for set purpose.
- Ensure customer satisfaction and accurate, timely and complete feedback.
QUALIFICATIONS
- Bachelor’s Degree in Computer Engineering, Information Technology or any related course.
- With 6 – 8 years working experience in the following:
- GPO, SCCM, Application Packaging & Deployment. Windows 10, VDI Gold image creation
- Troubleshooting issues on Desktop, Laptop, Citrix, AWS and Horizon VDI related End user services.
- JAMF- Device management (Iphone & MAC)
- MAC packaging and deployment.
- MAC build management and Patching.
- Level 3 OS support
- Desktop OS Image preparation – must be highly experienced in building standardized desktop images suitable for automated deployment on disparate hardware platforms using an enterprise systems management platform, which includes OS build, driver package preparation, deployment preparation, QC, and documentation.
- Windows 10 Image and/or Deployment – strong knowledge of Windows 10 operating system, deployment practices, and new capabilities supporting provisioning, patching, and overall management of Win 10 devices.
- Desktop support – highly skilled troubleshooting OS level stability and performance issues on desktop/laptop equipment.
- Automated Image Deployment – experience in preparing images for automated deployment using Microsoft SCCM and OSD, including customization of .MSI files, task sequencing, building of configuration scripts, deployment testing, and image documentation.
- Use of diagnostic tools like Sysinternals and other enterprise toolsets like Aternity to monitor end-user experience and application performance
- With SME (subject matter expert) level knowledge of:
- Desktop Operating System Deployment processes, desktop operating systems Windows 10 OS and performing regression testing against image builds.
- Image Development,
- configuration and use of MDT, SCCM OSD, USMT,
- design and administration of Microsoft SCCM (all versions) in an enterprise,
- New features of SCCM (like CMG, Store for Business, cloud dp, connected cache) and SCCM based reporting.
- Group Policy Objects (GPO) management, Local Policy Objects (LPO) and their impact on system configuration.
- Mobile Device Management (MDM) practices and supporting toolsets such as Intune
- With good knowledge of ITIL frameworks.
- Must be process driven and requires diligent use of ticketing and documentation systems and processes in performing tasks.
- Excellent customer service and communication skills.
- Willing to work in Alabang, Muntinlupa City and in a 24/7 shifting schedule.
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DESKTOP ENGINEER
RESPONSIBILITIES
- On-site diagnosis, isolation and assessment of computer related technical issues.
- Provide technical support and troubleshooting of the following:
- Desktop/ laptop hardware, OS, and Email
- Basic Network (e.g. Internet/ Intranet, LAN, WAN, Voice network connectivity)
- Basic business application, Anti-virus
- Proper coordination with clients by:
- Asking targeted questions to quickly understand the root of the problem,
- Communicating via phone, email or chat, until the resolution of a technical issue,
- Following up to ensure their IT systems are fully functional after troubleshooting.
- Proper escalation of unresolved issues to appropriate internal teams(e.g. software developers) or external teams (third party suppliers when the problem requires a parts replacement or change to software code).
- Document technical knowledge in the form of notes and manuals.
- Maintenance and accurate and timely update of the service tickets and tasks.
- Prepare accurate and timely reports.
- Ensure customer satisfaction, prompt and accurate, timely and complete feedback to customers.
- Implementation of proper work procedures and service policies.
QUALIFICATIONS
- Bachelor’s Degree in Computer Engineering, Information Technology or any related course.
- With at least 2 years working experience as Technical Support Engineer/ Desktop Support Engineer.
- With good understanding of computer systems, network connectivity, mobile devices and other technical products.
- With hands-on experience on:
- Windows OS environments
- Network printer configuration, hardware troubleshooting
- Familiarity with remote desktop applications and help desk software (e.g. VNC, team viewer).
- Excellent problem solving, customer service and communication skills.
- Willing to work in Alabang, Muntinlupa City.
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DESKTOP ENGINEER
RESPONSIBILITIES
- On-site diagnosis, isolation and assessment of computer related technical issues.
- Provide technical support and troubleshooting of the following:
- Desktop/ laptop hardware, OS, and Email
- Basic Network (e.g. Internet/ Intranet, LAN, WAN, Voice network connectivity)
- Basic business application, Anti-virus
- Proper coordination with clients by:
- Asking targeted questions to quickly understand the root of the problem,
- Communicating via phone, email or chat, until the resolution of a technical issue,
- Following up to ensure their IT systems are fully functional after troubleshooting.
- Proper escalation of unresolved issues to appropriate internal teams(e.g. software developers) or external teams (third party suppliers when the problem requires a parts replacement or change to software code).
- Document technical knowledge in the form of notes and manuals.
- Maintenance and accurate and timely update of the service tickets and tasks.
- Prepare accurate and timely reports.
- Ensure customer satisfaction, prompt and accurate, timely and complete feedback to customers.
- Implementation of proper work procedures and service policies.
QUALIFICATIONS
- Bachelor’s Degree in Computer Engineering, Information Technology or any related course.
- With at least 2 years working experience as Technical Support Engineer/ Desktop Support Engineer.
- With good understanding of computer systems, network connectivity, mobile devices and other technical products.
- With hands-on experience on:
- Windows OS environments
- Network printer configuration, hardware troubleshooting
- Familiarity with remote desktop applications and help desk software (e.g. VNC, team viewer).
- Excellent problem solving, customer service and communication skills.
- Willing to work in Cebu Business Park, Cebu City.
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NETWORK ENGINEER
RESPONSIBILITIES
- Proper installation, configuration and troubleshooting of switch and router issues.
- Proper installation, configuration and troubleshooting of wireless controllers and wireless access points (Cisco and Aruba products).
- Troubleshooting and explaining scenarios on routing protocols (BGP, OSPF and EIGRP).
- Troubleshooting and explaining the functions and operations of gateway redundancy protocols (i.e. HSRP, VRRP, NSRP and GLBP) configurations.
- Configuration and verification of router hardware and software operation using all commands.
- Maintenance and updating of the service tickets and tasks.
- Ensure customer satisfaction and accurate, timely and complete feedback.
- Implementation of proper work procedures and service policies.
QUALIFICATIONS
- Bachelor’s Degree in Computer Engineering, Information Technology or any related course.
- With at least 4 years working experience with Cisco technologies and with global customer/s following ITIL Process, CCNA certification is advantage.
- With knowledge and understanding of:
- Hardware classes from multiple vendors;
- Authentication technologies (Cisco TACACS and/ or RSA).
- Load balancers (Citrix, Netscalers, F5, Cisco ACEs).
- Excellent customer service and communication skills.
- Willing to work in Alabang, Muntinlupa City.
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NETWORK ENGINEER
RESPONSIBILITIES
- Proper installation, configuration and troubleshooting of switch and router issues.
- Proper installation, configuration and troubleshooting of wireless controllers and wireless access points (Cisco and Aruba products).
- Troubleshooting and explaining scenarios on routing protocols (BGP, OSPF and EIGRP).
- Troubleshooting and explaining the functions and operations of gateway redundancy protocols (i.e. HSRP, VRRP, NSRP and GLBP) configurations.
- Configuration and verification of router hardware and software operation using all commands.
- Maintenance and updating of the service tickets and tasks.
- Ensure customer satisfaction and accurate, timely and complete feedback.
- Implementation of proper work procedures and service policies.
QUALIFICATIONS
- Bachelor’s Degree in Computer Engineering, Information Technology or any related course.
- With at least 4 years working experience with Cisco technologies and with global customer/s following ITIL Process, CCNA certification is advantage.
- With knowledge and understanding of:
- Hardware classes from multiple vendors;
- Authentication technologies (Cisco TACACS and/ or RSA).
- Load balancers (Citrix, Netscalers, F5, Cisco ACEs).
- Excellent customer service and communication skills.
- Willing to work in Cebu Business Park, Cebu City.
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PRODUCT SUPPORT ENGINEER
RESPONSIBILITIES
- Provide technical support and services to internal and external customers:
- Bench repair and claims processing
- On-site services (deployment and installation services)
- Maintenance of service records and claims
- Provide Technical support for incoming quality control testing of shipment arrivals:
- Run Diagnostics tests
- Perform hardware and/or software configuration check
- Perform Quality Assurance Checking
- Product Testing and Evaluation
QUALIFICATIONS
- Bachelor’s Degree in Electronics Engineering or Electronics and Communications Engineering
- Licensed ECE
- With good oral and written communication skills
- Knowledge with computer hardware or software
- Willing to work in Clark, Pampanga
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TECHNICAL SERVICE TEAM LEAD
RESPONSIBILITIES
- Oversee and monitor daily technical support services activities in assigned client site.
- Responsible for effective deployment of technical team and ensure service requests are properly handled.
- Monitor resolution of customer technical concerns, escalations and backlogs.
- Maintenance and updating of the service tickets and tasks.
- Implementation of proper work procedures and service policies.
- Ensure customer satisfaction and accurate, timely and complete feedback
QUALIFICATIONS
- Bachelor’s Degree in Computer Engineering, Information Technology or any related course.
- With at least 5 years working experience as a Team Leader managing hands-on hardware technical support in a BPO environment.
- Excellent customer service skills.
- Willing to work in Cebu Business Park, Cebu City for Cebu based and Alabang, Muntinlupa City for Manila based.
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TECHNICAL SERVICE TEAM LEAD
RESPONSIBILITIES
- Oversee and monitor daily technical support services activities in assigned client site.
- Responsible for effective deployment of technical team and ensure service requests are properly handled.
- Monitor resolution of customer technical concerns, escalations and backlogs.
- Maintenance and updating of the service tickets and tasks.
- Implementation of proper work procedures and service policies.
- Ensure customer satisfaction and accurate, timely and complete feedback
QUALIFICATIONS
- Bachelor’s Degree in Computer Engineering, Information Technology or any related course.
- With at least 5 years working experience as a Team Leader managing hands-on hardware technical support in a BPO environment.
- Excellent customer service skills.
- Willing to work in Cebu Business Park, Cebu City for Cebu based and Alabang, Muntinlupa City for Manila based.
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TECHNICAL SERVICE MANAGER
RESPONSIBILITIES
- Oversee and assess technical support services activities in assigned client size.
- Manage, develop and coach technical team/s to meet operational targets and conduct regular reviews to ensure the team performs within set standards.
- Promote best practice and continuous improvement in service delivery.
- Establish and maintain good customer relationship and ensure customer satisfaction and accurate, timely and complete feedback.
- Strategize and monitor daily activities, resolution of customer technical concerns, escalations and backlogs.
- Conduct regular service reviews and provide performance statistics and reports.
- Effective resource and budget management.
- Manage and review contract changes efficiently.
QUALIFICATIONS
- Bachelor’s Degree in Computer Engineering, Information Technology or any related course.
- With at least 8 years working experience in hands-on hardware technical support in a BPO environment, preferably 6 years of which in supervisory post in the service industry
- Excellent customer service skills.
- Willing to work in Alabang, Muntinlupa City.
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ADMINISTRATIVE STAFF
RESPONSIBILITIES
- Enter in the system, orders, coordinate delivery schedule & monitor invoice, and delivery receipt until payment processing and collection
- Filing and photocopying, routing of documents; efficient document management.
- Monitors and maintain a record of work orders tracking and borrowing.
- Prepare client’s requirements on Quotes and Bids Proposals
- Assist in handling customer inquiries and requests for services to meet and satisfy client’s needs and demands
- Safekeeping of legal documents of the company
QUALIFICATIONS
- A bachelor’s degree graduate of any course
- Proficient in Microsoft Office applications
- Detail oriented and has very good interpersonal relations
- Excellent communication and interpersonal skills
- Related work experience is an advantage but fresh graduates are welcome to apply
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JR. APPLICATION DEVELOPER
RESPONSIBILITIES
- Develop and/or assist in the development of in-house applications (web development and CRM-related apps under VB.Net, Text to email apps, mobile apps, Lotus Notes modules, etc.)
- Create and update website pages within the corporate standard practices. Maintain, expand and enhance existing website.
- Constant communication with the project owner/creative group/other related personnel regarding development and deployment of requirements within the time frame agreed upon by all concerned.
- Research different software programs and provide recommendations.
- Ensure proper documentation as necessary.
QUALIFICATIONS
- Candidate must possess at least Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
- Experience in application development/programming on a business-environment is an advantage, newly-graduate candidate with strong logic-formulation skills is welcome.
- Knowledge in programming languages/tools and web technologies such as MS Access, Visual Basic, VB.Net, Visual Interdev, Visual Source Safe, ASP, ASP.Net, MySQL, SQL Server, HTML, Java, Javascript, etc. Working knowledge or familiarity in Lotus Notes Software is a definite advantage.
- Innovative and has an out-of-the-box mentality; conceptual, critical and analytical thinking.
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TELEMARKETER
RESPONSIBILITIES
- Sources list of prospects database
- Conducts call outs on campaign
- Conducts first level and second level leads qualification for new products
- Prepare relevant reports
- Focuses on events and other tasks assigned by the Product Manager
QUALIFICATIONS
- Graduate of any Business or IT related course
- At least 1 year experience in research and lead generation/prospecting
- With good oral/written communication and interpersonal skills
- Must be resourceful and willing to do administrative work
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PRODUCT MARKETING OFFICER
RESPONSIBILITIES
- Design, implement and monitor marketing plans to achieve target revenue and margin.
- Provide effective marketing support to Sales Business Units and the company’s sales-related activities.
- Promote ICS corporate brand while further strengthening ICS-vendor relationship.
- Grow and develop business of assigned products according to the directions set by Top Management, internal and Principal targets.
QUALIFICATIONS
- With at least 5 years of related marketing experience, preferably in the IT industry.
- Graduate of Marketing, Information Technology or any business-related course
- Must have the ability to work well with a wide range of people; with high customer service orientation.
- With excellent oral and written communication skills.
- Strong proficiency in PC applications; a technically inclined person would be an advantage.
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Technical Support Engineer
RESPONSIBILITIES
- On-site diagnosis, isolation and assessment of computer related technical problems; troubleshooting and preventive maintenance of PCs, laptops and printers.
- Answer/assist customer queries or other IT concerns.
QUALIFICATIONS
- A degree holder in any computer related course.
- Preferably (1) year working experience in hands-on technical support, in an IT or related industry.
- Above average communication skills and with strong customer service orientation.
- Fresh graduates are welcome to apply, provided with related exposure during internship.
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ACCOUNTING ASSISTANT
RESPONSIBILITIES
- Responsible for maintaining the books of accounts of ICS Cebu Branch in compliance with the requirements of Cebu Municipal Office.
- Handles day-to-day petty cash transactions of said branch and coordinates with Finance Head Office for funding requirements.
- Responsible for preparing Sales Invoices & Delivery Receipts, as well as remittance of daily collection to Finance Head Office
- Safekeeping of the legal and bank documents of Cebu branch.
- Assists in the preparation of reports & filing of forms needed in compliance with BIR, Cebu Municipal & other government agencies in Cebu.
QUALIFICATIONS
- A bachelor’s degree graduate
- Must be willing to work in Greenhills, San Juan
- Has excellent communication/telephone skills, smart and with pleasing personality.
- 1 year experience as Receptionist/Telephone Operator or Front Desk Personnel is an advantage but not a must.
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FRONT DESK STAFF/ASSISTANT
RESPONSIBILITIES
- Receiving visitors at the Reception by greeting, welcoming, directing and announcing them appropriately
- Answering, screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Function Room Reservation, Room Set-up and Beverage Requirement Coordination.
- Service Vehicle Reservation and Trip Coordination
QUALIFICATIONS
- A bachelor’s degree graduate
- Must be willing to work in Greenhills, San Juan
- Has excellent communication/telephone skills, smart and with pleasing personality.
- 1 year experience as Receptionist/Telephone Operator or Front Desk Personnel is an advantage but not a must.
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ADMINISTRATIVE STAFF/ASSISTANT (for IT, CAC & BSG)
RESPONSIBILITIES
- Requisition, issuance, monitoring and maintenance of IT service units and fixed assets.
- Regular inventory of IT resources
- Procurement of necessary materials needed by the department in peformance of tasks.
- Preparation of inventory reports; active fixed assets, user assignments, location, configuration, etc.
- Establishing an effective tracking/recording and monitoring system.
- Prepare client’s requirements on Quotes & Bids Proposals
- Enter in the sales system, orders, coordinate delivery schedule & monitor invoice and delivery receipt until payment processing and collection.
- Assist in handling customer inquiries and requests for services to meet and satisfy client’s needs and demands.
- Filling and photocopying, routing of documents.
QUALIFICATIONS
- A bachelor’s degree graduate of any course.
- Related work experience is an advantage but fresh graduates are welcome to apply.
- Has attention to details and has the ability to work systematically
- Strong customer service orientation.
- Good communication skills
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HR Assistant / Officer
RESPONSIBILITIES
Assist the HR team in any of the areas below with the end-goals of boosting organizational productivity, increasing employee morale and strengthening employee commitment:
- Recruitment, placement, manpower monitoring and record management.
- Training and employee development, employee engagement activities and corporate events
- Employee relations, corporate policy formulation and implementation.
QUALIFICATIONS
- At least three (3) years full-cycle recruiting experience, from talent sourcing and attracting
candidates to assessment, interviewing, hiring and placement. - Knowledge in psychometrics, employment and labor laws.
- Proficient in MS Office applications such as Word, Excel and PowerPoint.
- People oriented and able to communicate comfortably in English, both in oral and written.
- Plans effectively; systematic, multi skilled, and well- organized.
- A Bachelor’s Degree holder of Human Resource Management, Psychology, Behavioral Science or any related course.
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TECHNICAL SALES ASSISTANT
RESPONSIBILITIES
- Handles and coordinates assigned service projects and contracts.
- Initiates, follows up and confirms service proposals to customers.
- Ensures profitability of each service agreement, attainment of revenue targets, and compliance with service level commitments.
QUALIFICATIONS
- A graduate of Bachelor’s Degree in an IT-related or Business-related course
- At least two (2) years working experience in an IT or related industry
- Sales experience is an advantage, preferably with background in server technology
- Knowledgeable in computer hardware and software.
- Excellent customer service and with good communication skills.
- Flexible, aggressive and highly dependable.
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INFRASTRUCTURE SUPPORT ENGINEER
RESPONSIBILITIES
- Troubleshooting of servers & network related problems; on-site diagnosis, isolation, assessment and preventive maintenance.
- Testing new releases of network operating systems, network software and new server hardware, and recommending network solutions and products to customers as necessary.
- Maintain a high level technical expertise in industry trends and technologies
QUALIFICATIONS
- A degree holder in any Computer related course.
- With at least 3 year technical experience with at least one year as Network/Service Engineer.
- Excellent communication skills with strong customer service orientation.
- Willing to be assigned in Makati City.
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SOLUTIONS CONSULTANT (Pre-Sales for Virtualization)
RESPONSIBILITIES
- Conducts product / solution presentation or demo.
- Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on recommended solutions.
- Works directly with the customers, account teams and solution architects to help plan and design optimal solutions.
- Works closely with various technical consultants and/or engineers to identify and resolve issues.
- Maintain a high level technical expertise in industry trends and technologies.
QUALIFICATIONS
- A degree holder in any Computer related course.
- Strong background in Virtualization technologies (specifically with VMWare)
- Experienced in Solutions Design and Implementation.
- Working knowledge on Server & Enterprise Storage such as iSCSI and/or Fibre Channel with network technologies
- Related experience in Product Research is an advantage.
- Excellent communication skills and with strong customer service orientation
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SOLUTIONS CONSULTANT (Pre-Sales for Security)
RESPONSIBILITIES
- Conducts product / solution presentation or demo.
- Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on recommended solutions.
- Works directly with the customers, account teams and solution architects to help plan and design optimal solutions.
- Works closely with various technical consultants and/or engineers to identify and resolve issues.
- Maintain a high level technical expertise in industry trends and technologies.
QUALIFICATIONS
- A degree holder in any Computer related course.
- Strong background in Network Security Analysis and Design.
- Working knowledge on IT Security infrastructure and products such as firewall, network access control, intrusion prevention/detection, etc.
- Minimum 2 years related experience in IT Consultancy, Product Research, Training and Support.
- Has attained any technical certification from major IT brands or IT certification institution.
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SOLUTIONS CONSULTANT (Pre-Sales for Data Center)
RESPONSIBILITIES
- Conducts product / solution presentation or demo.
- Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on recommended solutions.
- Works directly with the customers, account teams and solution architects to help plan and design optimal solutions.
- Works closely with various technical consultants and/or engineers to identify and resolve issues.
- Maintain a high level technical expertise in industry trends and technologies.
QUALIFICATIONS
- A degree holder in any Computer related course.
- Strong background in Data Center Power/Cooling Systems (Power Management, Data Cabinet Storage, Precision Cooling, Uninterruptible Power Supply) & related components.
- Minimum 2 years related experience in IT Consultancy, Product Research, Training and Support
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SOLUTIONS CONSULTANT (Pre-Sales for Networking)
RESPONSIBILITIES
- Conducts product / solution presentation or demo.
- Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on recommended solutions.
- Works directly with the customers, account teams and solution architects to help plan and design optimal solutions.
- Works closely with various technical consultants and/or engineers to identify and resolve issues.
- Maintain a high level technical expertise in industry trends and technologies.
QUALIFICATIONS
- A degree holder in any Computer related course.
- Strong background in Networking & Security technologies (specifically with Cisco, HP or related brands).
- Experienced in Solutions Design and Implementation.
- Working knowledge on Server & Enterprise Storage such as iSCSI and/or Fibre Channel with network technologies and Unified Communication (IP Telephony, Video Conferencing, Telepresence)
- Minimum 2 years hands-on experience in designing both Networking (Switching, Routing, Wireless, LAN, WAN) and/or Security (Firewall, Intrusion Prevention Detection)
- Certification in Cisco and/or HP is preferred
- Related experience in Product Research is preferred
- Excellent communication skills and with strong customer service orientation.
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SOLUTIONS SUPPORT CONSULTANT – SAP B1
RESPONSIBILITIES
- Achieve effective system support and maintenance to various clients of SAP B1.
- Conduct system testing and technical evaluation of the department’s systems and applications.
- Ensure Service Level Agreement (SLA) are met.
- Perform successful deployment of POC (proof-of-concept) and system demo of business solutions
QUALIFICATIONS
- Bachelor’s degree in Information Technology or any related course. Accounting degree is a plus
- At least with 1 year working experience in System Testing, Implementation and Support, preferably in Enterprise Resource Planning (ERP) / SAP B1 implementation.
- Excellent communication skills and strong interpersonal skills
- Willing to be assigned in San Juan, Metro Manila
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OPS Support Engineer (Office Printing Solutions)
RESPONSIBILITIES
- Conducts on-site assessment of printing environment at customer’s site.
- Generates reports and fleet analysis based on the assessment and recommend future fleet based on this analysis.
- Performs printer configuration and installation.
- Conducts Proof of Concept and demonstration on OPS proposals.
- Perform break-fix/repair of printer devices deployed at client’s site.
QUALIFICATIONS
- At least College graduate in any computer related field.
- Office Printing Solutions experience is a MUST.
- At least familiarity with Bill of Materials and Proof of Concept.
- Above average written and oral English communication skills.
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Solutions Consultant (Pre-Sales for Virtualization)
RESPONSIBILITIES
- Conducts product / solution presentation or demo.
- Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on recommended solutions.
- Works directly with the customers, account teams and solution architects to help plan and design optimal solutions.
- Works closely with various technical consultants and/or engineers to identify and resolve issues.
- Maintain a high level technical expertise in industry trends and technologies.
QUALIFICATIONS
- A degree holder in any Computer related course.
- Strong background in Virtualization technologies (specifically with VMWare).
- Experienced in Solutions Design and Implementation.
- Working knowledge on Server & Enterprise Storage such as iSCSI and/or Fibre Channel with network technologies.
- Related experience in Product Research is an advantage.
- Excellent communication skills and with strong customer service orientation.
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Solutions Consultant (Pre-Sales for Data Center)
RESPONSIBILITIES
- Conducts product / solution presentation or demo.
- Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on recommended solutions.
- Works directly with the customers, account teams and solution architects to help plan and design optimal solutions.
- Works closely with various technical consultants and/or engineers to identify and resolve issues.
- Maintain a high level technical expertise in industry trends and technologies.
QUALIFICATIONS
- A degree holder in any Computer related course.
- Strong background in Data Center Power/Cooling Systems (Power Management, Data Cabinet Storage, Precision Cooling, Uninterruptible Power Supply) & related components.
- Minimum 2 years related experience in IT Consultancy, Product Research, Training and Support.
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ACCOUNT EXECUTIVE / OFFICER
(For EUC or Enterprise Solutions)
RESPONSIBILITIES
- Researching and creatively prospecting new business opportunities.
- Establishing and expanding strong relationships with corporate clients.
- Interfacing with senior level decision-makers, and communicating the business value proposition in a consultative manner.
- Managing corporate accounts and achieving and/or exceeding aggressive revenue targets.
QUALIFICATIONS
- A self-starter, with high energy, inquisitive, results-oriented, passionate, and a natural leader.
- With excellent communication skills and extraordinary amount of professionalism.
- Extremely responsible, with an open and engaging personality, and a quick mind.
- A degree holder in any IT or business related course.
- With two (2) years corporate sales experience handling IT solutions and enterprise products.
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HR Assistant / Officer for Recruitment
RESPONSIBILITIES
- Ensure our company attracts, hires and retains the best employees aligned with the company’s goals, while
growing a strong talent pipeline. - Develop and implement recruiting plans and strategies designed to fulfill company staffing needs.
- Collaborate with department managers on regular basis for their manpower requirements.
- Handle placement & all movements of hired personnel, including monitoring & documentation of their
employment. - Assist in manpower development activities and employee events.
QUALIFICATIONS
- At least three (3) years full-cycle recruiting experience, from talent sourcing and attracting
candidates to assessment, interviewing, hiring and placement. - Knowledge in psychometrics, employment and labor laws.
- Proficient in word processing and spreadsheet systems.
- People oriented and able to communicate comfortably in English, both in oral and written.
- Plans effectively; systematic, multi skilled, and well- organized.
- Graduate of a degree course; fresh graduates are accepted.
- A Bachelor’s Degree holder of Human Resource Management, Industrial Psychology, Behavioral Science or any
related course.
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Product Support Engineer
RESPONSIBILITIES
- Provide Technical support and services to internal and external customers.
- Provide Technical support for In-coming Quality Control Testing of shipment arrivals.
- Product Testing and Evaluation.
QUALIFICATIONS
- Degree course in IT, electronics and other related courses.
- Must have either CISCO CCNA certification and/or TESDA certification on Computer Hardware Servicing NC II.
- Good oral and written communication skills.
- Organized, dependable, has iniative and sense of urgency.
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Sales Administrative Staff
RESPONSIBILITIES
- Prepare client’s requirements on Quotes & Bids Proposals
- Enter in the sales system, orders, coordinate delivery schedule & monitor invoice and delivery receipt until payment processing and collection.
- Assist in handling customer inquiries and requests for services to meet and satisfy client’s needs and demands.
- Filling and photocopying, routing of documents
QUALIFICATIONS
- Computer Literate.
- Excellent Communication and Interpersonal Skills.
- Willing to work long hours/under pressure
- Good attention to details.
- Fast Learner.
- Graduate of a degree course; fresh graduates are accepted.
- 20 to 26 years old.
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Legal Assistant
RESPONSIBILITIES
- Review and prepare Contracts /agreements and templates.
- Coordination for board Meeting & preparation of Board Resolution and secretary certificate for bidding and other requirements.
- Coordination of Legal retainers.
- Filing of legal documents and corporate documents for government agencies.
- Orientation of sales on the issue on legal matters.
- Other assistance to SVP and President.
QUALIFICATIONS
- Graduate of Bachelor of Law or Juris Doctor who are “under-Bar”.
- Has knowledge of legal terms and procedures.
- With high level client service skills and above average oral and written communication skills.
- Experience in legal work preferably in a corporate environment is an advantage.
- Fresh graduates are welcome to apply.
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HP Telemarketer
RESPONSIBILITIES
- Will conduct first level and second level qualification for new/prospective accounts and leads qualification/generation for different products positioned.
QUALIFICATIONS
- Bachelors’ degree in Business Administration Marketing/Management.
- At least 1 year experience in research and lead generation/prospecting.
- With good oral/written communication.
- Must be resourceful and willing to do admin work.
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Accounting Staff
RESPONSIBILITIES
- Will assist in daily recording of inventory related transactions, including offshore entries & cost adjustments.
- Will assist in month-end reconciliation of nominal & real accounts.
- Checks & monitors liquidation reports, reimbursements & claims.
- Assists in conducting physical inventory count at year-end.
QUALIFICATIONS
- Candidate must possess at least a Bachelor’s/College Degree in Finance/Accountancy or equivalent
- Preferably with 1 year experience, but newly graduates are welcome to apply.
- Can work well under pressure and have strong sense of urgency.
- Must be attentive to details and with good analytical skills.
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Technical Support Engineer
RESPONSIBILITIES
- On-site diagnosis, isolation and assessment of computer related technical problems; troubleshooting and preventive maintenance of PCs, laptops and printers.
- Answer/assist customer queries or other IT concerns.
QUALIFICATIONS
- A degree holder in any computer related course.
- Preferably (1) year working experience in hands-on technical support, in an IT or related industry.
- Above average communication skills and with strong customer service orientation.
- Fresh graduates are welcome to apply, provided with related exposure during internship.
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Sr. Solutions Engineer
RESPONSIBILITIES
- Conducts product / solution presentation, evaluation, demo or Proof of Concept (POC) and testing.
- Will work directly with the customers, account teams and solution architects to provide technical recommendations.
- Work closely with various technical consultants and/or engineers to identify and resolve issues.
- Maintain a high level technical expertise in industry trends and technologies.
QUALIFICATIONS
- At least College graduate in any computer related field.
- Minimum of one (1) year of working experience in the related field is required for this position.
- Server and Storage experience is a MUST.
- At least familiarity with Bill of Materials and Proof of Concept.
- Minimum 2 years hands-on experience in designing both Networking (Switching, Routing, Wireless, LAN, WAN) and/or Security (Firewall, Intrusion Prevention Detection).
- Above average written and oral English communication skills.
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Solutions Support Consultant
RESPONSIBILITIES
- Achieve effective system support and maintenance to various clients of iVend retail products / SAP B1.
- Conduct system testing and technical evaluation of the department’s systems and applications.
- Ensure Service Level Agreement (SLA) are met.
- Perform successful deployment of POC (proof-of-concept) and system demo of business solutions.
QUALIFICATIONS
- Bachelor’s degree in Information Technology or any related course. Accounting degree is a plus.
- At least with 1 year working experience in System Testing, Implementation and Support, preferably
in Enterprise Resource Planning (ERP) / SAP B1 implementation. - Excellent communication skills and strong interpersonal skills.
- Willing to be assigned in San Juan, Metro Manila.
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Solutions Engineer
RESPONSIBILITIES
- Conducts product / solution presentation, evaluation, demo or Proof of Concept (POC) and testing.
- Will work directly with the customers, account teams and solution architects to provide technical recommendations.
- Work closely with various technical consultants and/or engineers to identify and resolve issues.
- Maintain a high level technical expertise in industry trends and technologies.
QUALIFICATIONS
- At least College graduate in any computer related field.
- Client Computing (Desktop, Tablet, Notebook and the likes) experience is a MUST.
- Familiarity with Bill of Materials and Proof of Concept.
- Above average written and oral English communication skills.
- Knowledge on applications development; work experience in a business environment is an advantage.
- Strong background in systems analysis and design.
- Willing to provide on-call production/project support during off-hours.
- Possess winning attitude and has strong customer service orientation.
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Solutions Consultant (Pre-Sales for Security)
RESPONSIBILITIES
- Conducts product / solution presentation or demo.
- Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on recommended solutions.
- Works directly with the customers, account teams and solution architects to help plan and design optimal solutions.
- Works closely with various technical consultants and/or engineers to identify and resolve issues.
- Maintain a high level technical expertise in industry trends and technologies.
QUALIFICATIONS
- A degree holder in any Computer related course.
- Strong background in Network Security Analysis and Design.
- Working knowledge on IT Security infrastructure and products such as firewall, network access control, intrusion prevention/detection, etc.
- Minimum 2 years related experience in IT Consultancy, Product Research, Training and Support.
- Has attained any technical certification from major IT brands or IT certification institution.
- Certification in Cisco and/or HP is preferred.
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Solutions Consultant (Pre-Sales for Networking)
RESPONSIBILITIES
- Conducts product / solution presentation or demo.
- Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on recommended solutions.
- Works directly with the customers, account teams and solution architects to help plan and design optimal solutions.
- Works closely with various technical consultants and/or engineers to identify and resolve issues.
- Maintain a high level technical expertise in industry trends and technologies.
QUALIFICATIONS
- A degree holder in any Computer related course.
- Strong background in Networking & Security technologies (specifically with Cisco, HP or related brands).
- Experienced in Solutions Design and Implementation.
- Working knowledge on Server & Enterprise Storage such as iSCSI and/or Fibre Channel with network technologies and Unified Communication (IP Telephony, Video Conferencing, Telepresence).
- Minimum 2 years hands-on experience in designing both Networking (Switching, Routing, Wireless, LAN, WAN) and/or Security (Firewall, Intrusion Prevention Detection).
- Certification in Cisco and/or HP is preferred.
- Related experience in Product Research is preferred.
- Excellent communication skills and with strong customer service orientation.
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Solutions Consultant (Pre-Sales for Microsoft Active Directory & Exchange and VMware)
RESPONSIBILITIES
- Conducts product / solution presentation or demo..
- Executes Proof of Concept (POC) and provides Scope of Work (SOW) based on recommended solutions.
- Works directly with the customers, account teams and solution architects to help plan and design optimal solutions.
- Works closely with various technical consultants and/or engineers to identify and resolve issues.
- Maintain a high level technical expertise in industry trends and technologies.
QUALIFICATIONS
- A degree holder in any Computer related course.
- Strong background in Virtualization technologies (specifically with VMWare).
- Experienced in Solutions Design and Implementation.
- Working knowledge on Server & Enterprise Storage such as iSCSI and/or Fibre Channel with network technologies.
- Minimum 3 years hands-on experience in designing both Windows Infrastructure (Active Directory, Network & Security) & MS Exchange Messaging Application.
- Certification in MS Windows Infrastructure or MS Exchange is preferred.
- Related experience in Product Research is an advantage.
- Excellent communication skills and with strong customer service orientation.
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Project Management Officer
RESPONSIBILITIES
- Creates and executes project work plans within set timeline and budget.
- Identifies resources needed and assigns individual responsibilities.
- Manages day to day operational aspects of a project and scope.
- Makes appropriate revisions to meet changing needs and requirements.
- Reviews deliverables prepared by team before passing to client.
QUALIFICATIONS
- Candidate must possess at least a Bachelor’s/College Degree, any field.
- At least 1-year working experience in the related field is required for this position.
- Above average communication skills
- Applicants must be willing to work in San Juan.
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Net & Telco Assistant
RESPONSIBILITIES
- Support and maintain LAN/WAN including troubleshooting, monitoring, configuration and documentation.
- Handle Server, PC and Peripherals.
- Manage Voice and Digital Lines i.e. cabling, terminating and PABX programming of telephones and peripherals and evaluating, troubleshooting, planning and recommending changes and upgrades to PABX systems.
- Administer internet connection and configuration to client computers and recommend solutions to related concerns.
QUALIFICATIONS
- Graduate of BS Electronics and Communications Engineering or BS Computer Engineering.
- Competent in using Windows Operating Systems, Microsoft Office, Antivirus, Lotus Notes, MS Outlook, and other desktop applications.
- Analytical, aggressive, can work with minimum supervision.
- Able to provide on-call production/project support during off-hours (including weekends / holidays).
- Organized, works effectively with others (good interpersonal skills); Possess winning attitude and good working ethics; Strong customer/client service orientation.
- Work related experience is an advantage but fresh graduates are welcome to apply.
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Product Marketing Assistant
RESPONSIBILITIES
- Assist in the design, implementation & monitoring of marketing plans to achieve target revenue and margin.
- Provide effective marketing support to Sales Business Units and the company’s sales-related activities.
- Promote the ICS corporate brand while further strengthening ICS-vendor relationship.
QUALIFICATIONS
- Bachelor’s Degree in Marketing or Information Technology or any business-related course.
- At least 3 year(s) of related marketing experience, preferably in the IT industry.
- Good interpersonal skills: with excellent oral / written communication; high customer service orientation; with multi-tasking skills.
- Strong proficiency in PC applications; a technically inclined person would have an advantage.
- Female, not more than 32 years old.
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Account Executive
BRIEF DESCRIPTION
As an Account Executive, you will be responsible for fully immersing yourself in the clients’ business, products, consumers and competition. You will be joining one of our exciting client teams!
ESSENTIAL DUTIES
- Meeting clients to discuss their advertising needs
- Working with account planners to devise a campaign that meets the client’s brief and budget
- Presenting campaign ideas and costings to clients
- Briefing the creative team who will produce the adverts
- Negotiating with clients, solving any problems and making sure deadlines are met
- Checking and reporting on the campaign’s progress
- Keeping in contact with the client at all stages of the campaign
- Managing the account’s budget and invoicing the client
- Making ‘pithes’ to win new business
REQUIREMENTS
- Have approximately 3-5 years of advertising/marketing experience
- Have experience presenting both orally and in writing
- Are able to build good rapport with team and clients
- Consider yourself a digital native
- Are strategiacall inquisitive and inclined
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