Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
Perform Image Development services utilizing a combination of Microsoft tools including MDT and SCCM/OSD in support of a major client deploying the Windows 10 Operating Systems.
Contribute to the design and implementation of solutions.
Design, plan and implement group policies for an enterprise environment.
Plan and perform Group Policy for optimization, security, etc.
Troubleshoot Group Policy and Performs Group Policy backup and recovery.
Coordinate with small teams delivering basic work packages in line with company process.
Analyze, document and report on work completed to ensure compliance with Company and Customer Procedures.
Develop best practice procedures and guidelines to ensure consistent compliance to customer and company procedures.
Provide specialist guidance and advice to less experienced colleagues to ensure consistent approach.
Proper implementation escalation matrix for internal operations, vendors and customer.
Ensure that operational documentation is current and fit for set purpose.
Ensure customer satisfaction and accurate, timely and complete feedback.
QUALIFICATIONS
Bachelor’s Degree in Computer Engineering, Information Technology or any related course.
With 6 – 8 years working experience in the following:
Troubleshooting issues on Desktop, Laptop, Citrix, AWS and Horizon VDI related End user services.
JAMF- Device management (Iphone & MAC)
MAC packaging and deployment.
MAC build management and Patching.
Level 3 OS support
Desktop OS Image preparation – must be highly experienced in building standardized desktop images suitable for automated deployment on disparate hardware platforms using an enterprise systems management platform, which includes OS build, driver package preparation, deployment preparation, QC, and documentation.
Windows 10 Image and/or Deployment – strong knowledge of Windows 10 operating system, deployment practices, and new capabilities supporting provisioning, patching, and overall management of Win 10 devices.
Desktop support – highly skilled troubleshooting OS level stability and performance issues on desktop/laptop equipment.
Automated Image Deployment – experience in preparing images for automated deployment using Microsoft SCCM and OSD, including customization of .MSI files, task sequencing, building of configuration scripts, deployment testing, and image documentation.
Use of diagnostic tools like Sysinternals and other enterprise toolsets like Aternity to monitor end-user experience and application performance
With SME (subject matter expert) level knowledge of:
Desktop Operating System Deployment processes, desktop operating systems Windows 10 OS and performing regression testing against image builds.
Image Development,
configuration and use of MDT, SCCM OSD, USMT,
design and administration of Microsoft SCCM (all versions) in an enterprise,
New features of SCCM (like CMG, Store for Business, cloud dp, connected cache) and SCCM based reporting.
Group Policy Objects (GPO) management, Local Policy Objects (LPO) and their impact on system configuration.
Mobile Device Management (MDM) practices and supporting toolsets such as Intune
With good knowledge of ITIL frameworks.
Must be process driven and requires diligent use of ticketing and documentation systems and processes in performing tasks.
Excellent customer service and communication skills.
Willing to work in Alabang, Muntinlupa City and in a 24/7 shifting schedule.
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