Autotask ® IT Business Management
Complete IT business management solution that combines
Service Desk, CRM, Projects, Time & Expense, Billing and more.
Modular Retail Systems
Service Desk
EVERYTHING’S ACCOUNTED FOR AND EVERYONE’S ACCOUNTABLE
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ITIL-aligned with built-in best practices
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SLA management that means you never have to say you’re sorry
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Customer notes, contracts, incidents and emails; all in one place
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Drag and drop dispatcher workshop makes schedule simple and efficient
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Customizable dashboards keep you focused on the metrics that matter so you never miss a beat
Contracts
ANY TERMS, ANY TIME FRAME, ANY LEVEL OF DETAIL.
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Manage a multitude of service types with a high degree of flexibility
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Never miss SLAs with automated alerts, work flows and escalation paths
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Integration with accounting slashes billing process from hours to minutes
SLAs
GUARANTEED RESPONSE TIMES MEAN GUARANTEED RETENTION.
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Set proper expectations, establish automated workflows and watch satisfaction soar
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Quickly see what’s due and what’s in danger with real-time updates and alerts to continually improve service
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Continuous service improvement through constant analysis
RMM | Endpoints
ANY TERMS, ANY TIME FRAME, ANY LEVEL OF DETAIL.
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24/7 monitoring and management ensures all types of devices are running and productive
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Preconfigured Component Monitors ready to go in minutes on 1 device or 100,000
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All remote support communications are fully secure and encrypted
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Built-in dashboards for monitoring service delivery and service level agreements (SLAs)
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Integrated with Autotask IT business management platform or purchase it as a standalone
Projects
ON-TIME, ON-BUDGET, ON SPEC.
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Automate project workflows to consistently hit targets with increased visibility around event tracking
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Access real-time data; connect everyone instantly with integrated email and put the right people on the right tasks
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Meet billing milestones, assess project profitability and control factors impacting cost and efficiency
CRM
ANY TERMS, ANY TIME FRAME, ANY LEVEL OF DETAIL.
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Opportunities, contracts, tickets, tasks, to-dos all together in one place for everyone to see
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Track and analyze sales performance and new opportunities in real-time
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Keep your best customers happy and understand and enhance the metrics that impact client satisfaction
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Continus service improvement, measurement and client self-help tools help you deliver great service and be a great advisor
Time & Billing
CAPTURE EVERY INCIDENT, EVERY HOUR, EVERY TIME.
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Automatically apply time and expenses to any contract type
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In-source and outsource tickets from your vendor partners to maximize resources
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Integrate timesheets and expenses with your accounting system; approve and post in one click
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Put an end to billing disputes with invoice detail that is customizable by customer