ICS Customer Service Division 2016 | ICS

Services > Services > ICS Customer Service Division

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ICS Customer Services Divison

We’ve got IT covered

Integrated Computer Systems,
Inc. (ICS) is committed to deliver
excellent technology service
and support for your IT investments.
Our Customer Services Division is
equipped with highly trained IT
professionals to handle IT support
concerns ranging from simple
desktop to more complex
enterprise set ups.

ICS Service Capabilities

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Security
Software

OS and Productivity

Networking

Storage

Virtualization

Client

Servers

Service Accreditation

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Technical Certification

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Nationwide Coverage

Metro Manila

Operating from 3 strategically located sites, ICS CSD is ready to respond to your service needs anywhere in Metro Manila.

Metro Cebu

ICS Cebu Sales Office & Service Center is located right in the heart of the Cebu business district to cater to our growing number of clients in the South, making our services even more available to readily respond to your needs.

Provincial Service Partners

ICS CSD has strong alliances with key IT service support providers from Luzon to Mindanao who are ready to work with you to resolve your technical issues.

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Standard Services
On-call support to ensure product reliability and system performance meets the
standards. Troubleshooting is done remotely or on-site.

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Standard Warranty Support

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Service Desk –
Phone & Email Support

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Business hours coverage

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Onsite Support

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Break Fix Services

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Installation and
Deployment Services

Standard Warranty Support

Equipment warranty services are proficiently handled by engineers who are qualified and certified by global IT brands. Service Quality ― ICS services standards conform to globally and industry accepted best practices.

Service Desk Phone and Email Support

Our service desk agents are highly-trained technical engineers who engage and help customers resolve IT concern via phone call or email. Our goal is more than just receiving service request. We aim to assist our customers and resolve their IT concerns in the best possible ways.

Business Hours Coverage

Regular business hours from 8:00 AM to 6:00 PM, Monday to Friday.

Onsite Support

We bring our service expertise to your place of work play, at the date and time of your convenience.

Break Fix Services

Fast and reliable service partnered with genuine parts that maximize and extend the usable life ofyour infrastructure.

Installation and Deployment Services

We move, setup, and configure your IT equipment ― safely and professionally.

Premium Services
Contracted services with committed service levels; proactive maintenance
and troubleshooting for desktops, servers and network environment.

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24 x 7 Worry Free
Program (Server)

  • Response Time Commitment
  • Up to 24×7 Support Availability
  • 24×7 Hotline
  • Parts Replacement
  • Provision for Service Unit
  • Preventive Maintenance
  • Regular Site Visits
  • On-call Engineers
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Maintenance
Agreement (Clients)

  • Response Time Commitment
  • Business Hours Support
  • Parts Replacement
  • Provision for Service Unit
  • Preventive Maintenance
  • Regular Reports and Reviews
  • On-call Engineers
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Outsourced
Help Desk

  • Remote Support
  • Onsite Engineers
  • Shifting Arrangement
  • Regular Reports
  • Regular Service Review and Feedback
  • Hardware Support and Troubleshooting
  • Windows OS Support (Windows XP, Vista 7)
  • Basic Office Productivity Software Support
  • (MS Office)
  • Email Support (MS Outlook)
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Onsite Support
(Software)

  • Preventive Maintenance
  • Rack Mounting
  • Cabling
  • Deployment
  • Movement
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Token Based

  • Prepaid Concept
  • On-call Service
  • Response Time Commitment
  • Designed for customer without internal IT
  • Includes Client and enterprise support
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OEM (Dell/HP/Cisco)

  • HP Maintenance Agreement
  • Dell ProSupport
  • UPS Maintenance Agreement (c/o Clix Logic)
  • Cisco Smartnet

A reliable foundation for your network infrastructure

ICS provides cabling solutions for practically every area of the enterprise from the building entrance to the top floor, to the data center, to boardrooms and conference rooms, to building management and security system control rooms, and to each individual office or workstation. We offer cabling solutions to companies who need to upgrade their existing infrastructure and companies who are in need of new ones.

“Our experts can create a
 versatile, expandable,
 cost-effective system
 to fit every company’s
 growing needs.”

Benefits of Structured Cabling

  • Higher Return on Investment.
    Structured Cabling lowers network maintenance costs and reduces the frequency in which cabling infrastructure upgrades needs to be performed.
  • Network Reliability
    Delivers a resilient network that provides maximum uptime and high availability functionality for today’s demanding business needs.
  • Network Scalability
    Provides a robust infrastructure that efficiently supports the rising storage, retrieval, and maintenance of electronic data.
  • Smooth Transition
    Structured cabling systems can support any changes within the systems.

ICS Rental Service
Computers and IT Equipment
configured just how you need it,
and delivered where you need it.

Why ICS Rental Service?

  • Customer Satisfaction is our priority
    We have direct access to premium global brands like Dell and HP and their latest models. Every single unit we deploy go through strict standards of quality control procedures to give you the highest level of performance and reliability wherever and whenever you need it.
  • We care for your business
    ICS Rental Service is supported by certified ICT engineers to support your set-up and installation needs.
  • We value your money’s worth
    With flexible rental period options of daily, weekly, and monthly, ICS rental units are competitively positioned with best prices depending on specifications requirements and discounts for weekly and monthly deals!
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Why ICS?

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Over 100 certified engineers

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Over 38 years of IT experience

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Over 100 awards and citations

 

Let Us Know What You Need