Dell ProSupport Customer Services Division | ICS

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Dell ProSupport
Turn your IT into a strategic lever for growth and innovation
Dell ProSupport helps you cut costs and increase productivity
across your multivendor environment, lessening the burden on
those IT professions who are managing too many day-
to-day administrative tasks.


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Explore how Dell ProSupport products, services and solutions can benefit your business.

With Dell ProSupport, you can expect:

  • 24×7 direct access to highly trained experts who
    provide enterprise-level, tech-to-tech support.
  • Remote and on-site support with four- and eight-
    hour parts and labor response options.
  • Incident-based third-party software assistance for
    data center and end-user applications, OS and
    firmware troubleshooting.
  • Emergency parts and labor dispatch, in parallel
    with troubleshooting, for issues identified as
    Severity Level 1.
  • Access to secure online management of parts,
    convenient for servicing your own hardware.
  • Options to remotely monitor and manage your
    data center hardware.


Technical Support Phone Numbers
Call Dell Technical Support if you would like our friendly technical experts to help you resolve an issue or answer a technical
question about your Dell product.


Information to have on hand when you call

  • The Service Tag or Express Services Code of your
    Dell Product.
  • The version of the operating system installed on
    your computer.
  • The error message or beep code you
  • A description of what happened when the
    problem occured.

Have questions?

Let us help you find the right products for your business

Why ICS?


Over 100 certified engineers


Over 38 years of IT experience


Over 100 awards and citations


Let Us Know What You Need