Autotask Service Management System 2016 | ICS

Business Solutions > Service Management System > Autotask

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Autotask® IT Business Management

Complete IT business management
solution that combines Service Desk, CRM,
Projects, Time & Expense, Billing and more.

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Everything at your fingertips.
Autotask manages all your critical business functions.

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Service Desk

EVERYTHING’S ACCOUNTED FOR
AND EVERYONE’S ACCOUNTABLE.

  • ITIL-aligned with built-in best practices
  • SLA management that means you never have to say you’re sorry
  • Customer notes, contracts, incidents and emails; all in one place
  • Drag and drop dispatcher workshop makes schedule simple and uber efficient
  • Customizable dashboards keep you focused on the metrics that matter so you never miss a beat
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Projects

ON-TIME, ON-BUDGET, ON SPEC.

  • Automate project workflows to consistently hit targets with increased visibility around event tracking
  • Access real-time data; connect everyone instantly with integrated email and put the right people on the right tasks
  • Meet billing milestones, assess project profitability and control factors impacting cost and efficiency
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Contracts

ANY TERMS, ANY TIME FRAME,
ANY LEVEL OF DETAIL.

  • Manage a multitude of service types with a high degree of flexibility
  • Never miss SLAs with automated alerts, work flows and escalation paths
  • Integration with accounting slashes billing process from hours to minutes
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CRM

SELL, SERVICE, RETAIN, RINSE, REPEAT.

  • Opportunities, contracts, tickets, tasks, to-dos all together in one place for everyone to see
  • Track and analyze sales performance and new opportunities in real-time
  • Keep your best customers happy and understand and enhance the metrics that impact client satisfaction
  • Continuous service improvement, measurement and client self-help tools help you deliver great service and be a great advisor
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SLAs

GUARANTEED RESPONSE TIMES
MEAN GUARANTEED RETENTION.

  • Set proper expectations, establish automated workflows and watch satisfaction soar
  • Quickly see what’s due and what’s in danger with real-time updates and alerts to continually improve service
  • Continuous service improvement through constant analysis.
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Time & Billing

CAPTURE EVERY INCIDENT, EVERY HOUR, EVERY TIME.

  • Automatically apply time and expenses to any contract type
  • In-source and outsource tickets from your vendor partners to maximize resources
  • Integrate timesheets and expenses with your accounting system; approve and post in one click
  • Put an end to billing disputes with invoice detail that is customizable by customer
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RMM | Endpoints

AUTOTASK ENDPOINT MANAGEMENT HELPS
YOU TO EASILY MANAGE, MONITOR AND
MONETIZE CLIENT ENDPOINTS

  • 24/7 monitoring and management ensures all types of devices are running and productive
  • Preconfigured Component Monitors ready to go in minutes on 1 device or 100,000
  • All remote support communications are fully secure and encrypted
  • Built-in dashboards for monitoring service delivery and service level agreements (SLAs)
  • Integrated with Autotask IT business management platform or purchase it as a standalone

Why ICS?

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Over 100 certified engineers

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Over 38 years of IT experience

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Over 100 awards and citations

 

Let Us Know What You Need